AT&T

Reviews

• Ethanj31

  Apr, 30 2018
  ★ ☆ ☆ ☆ ☆
  My mother, who is not knowledgeable about technology, especially not phones, walked in hoping to replace her phone that had been broken. Not a single associate acknowledged her as she entered. She assumed they were all busy with other customers/things, so she decided to wander around looking at what they had to offer (but lacking knowledge of phones like she does, she didn't gain any helpful insights just by looking). She made eye contact with numerous associates hoping to receive assistance, but they continued to ignore her. Finally, she saw another customer enter the store and was immediately greeted by an associate and helped. Feeling extremely rejected and mistreated, she left the store.
  
  This treatment is disgusting. A genuinely needy customer walks in and is completely ignored? Atrocious.

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